Difference between revisions of "ReportingBugs"
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Revision as of 11:47, 22 February 2010
Found a bug in PC-BSD? If so, please take the time to read through the following guide first, to ensure that your bug gets reported to the correct group and is resolved in a timely fashion.
Determining the type of bug
The first thing to determine is the type of bug you encountering. Is this a bug getting PC-BSD installed & running properly (System Bugs), or is this an issue with an installed software package such as FireFox (Application Bugs). After making that determination, please continue reading the appropriate section.
An application bug can fall into a few different categories listed below:
Application Packaging Bug
The first is a packaging bug, which is when you cannot install or an application simply crashes on startup (I.E> Can't run at all). For these types of bugs, please report them on our Trac Database and for the Type, select "PBI Packaging Bug". Please provide as much detail as possible about the bug, such as:
- Name of Program
- Where the program was downloaded from
- What version of PC-BSD you are running
- What architecture you are using (32bit or 64bit)
- Detailed description of the bug, including the crash logfile if generated
Application Runtime Bug
An application runtime bug is a when an application installs and is able to start-up successfully, but during the usage of the application, it crashes or displays some other type of undesired behavior. An example would be OpenOffice failing to import a type of document properly or am IM client unable to keep a connection to a network, etc. These types of bugs are usually best reported to the developers of the application at fault. The best way to locate them is by searching for your application on www.pbidir.com, then clicking the "Vendor" link. Most software sites have a "bug report" link, or way to contact the original developer to report your issue.
A system bug is any bug which prevents the initial install of PC-BSD, issues with hardware, and things of that nature. Some examples would be a non-bootable system, failed installation, missing drivers for your hardware, or a non-functional desktop after installation. To report this type of issue, please follow the instructions below for your specific bug:
An example of a driver bug would be a missing network driver, no sound output, no disk drives detected, etc. Most of these types of issues are directly related to the FreeBSD base which PC-BSD is built from, and as such are often best fixed by discussing with the FreeBSD team directly. Reporting a bug to FreeBSD can be done via the Send PR page, however it is good to ask about specific problems via the mailing lists as well. Often other users have already discovered a bug, or have a work-around for your particular hardware. Below are some of the appropriate mailing lists, and what they relate to:
- ACPI - Power Management and ACPI Development
- Emulation - Place to discuss linux, virtualbox, wine emulation and related topics, such as Linux Flash Plugin support
- Multimedia - Sound Drivers and Multimedia Applications
- USB - USB Support and Development
- Xorg - Xorg / Video Drivers and Development
Any bugs encountered during the installation routine of PC-BSD should be reported to the Trac Database, with as much detail as possible, including:
- PC-BSD Version / Architecture (8.0 - 32bit)
- Hardware Information, disk sizes, RAM & CPU
- Specific installation notes, any non-standard features chosen, custom disk layout, etc
- Information in the "more details" box of the installation failed dialog box
Other Specific Bugs
Please report any bugs with HAL / External USB disk mounting using the instructions here. Issues specific to running the KDE Desktop on FreeBSD to the KDE on FreeBSD Bug Tracker and general KDE bugs to the KDE Bug Tracking system.