Report Bugs/10.0

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Have you found a bug in PC-BSD®? If so, please take the time to read through this section to ensure that your bug gets reported to the correct group and is resolved in a timely fashion.

First, determine the type of bug that you are encountering. Is it a bug that is preventing you from properly installing and running PC-BSD® (a system bug), or is it an issue with an installed software package such as FireFox (an application bug)?

An application bug can fall into a few different categories.

Application Packaging Bug

The first is a packaging bug, which is when you can not install the application or it simply crashes on startup. Please report these types of bugs by logging into the Trac Database[1] and clicking "New Ticket". In the "Type" drop-down menu select "PBI Packaging Bug" and select the operating system version you are using in the "Version" drop-down menu. Use descriptive words in the "Summary". In the "Description", provide as much detail as possible about the bug, such as:

  • the name of the program
  • the architecture you are using (32-bit or 64-bit)
  • a detailed description of the bug, including any error messages and which commands or menus you used to generate the error

If you would like to include a screenshot of the error or a log that includes error messages, check the box "I have files to attach to this ticket" to browse to the location of the attachment. Use the "Preview" button to read through your ticket to make sure that the information is clear to the person who will resolve the issue. When finished, click the "Create" ticket button to submit your bug report.

Application Runtime Bug

An application runtime bug occurs when an application installs and is able to start successfully, but during use, it crashes or exhibits some other type of undesired behavior. An example would be OpenOffice failing to import a type of document properly or a chat client unable to keep a connection to a network. These types of bugs are best reported to the developers of the application. The best way to locate them is by searching for your application in AppCafe®, then clicking the hyperlink for the vendor (underneath the application name and icon). Most software sites have a bug report link or another way to contact the original developer to report your issue.

System Driver Bugs

A system bug is any bug which prevents the initial installation of PC-BSD®, or causes issues with hardware. Some examples would be a non-bootable system, failed installation, missing drivers for your hardware, or a non-functional desktop after installation. To report this type of issue please follow the instructions below for your type of system bug.

An example of a system driver bug would be a missing network driver, no sound output, or no disk drives detected. Most of these types of issues are directly related to the FreeBSD base upon which PC-BSD® is built, and are best fixed by discussing them with the FreeBSD team directly. Reporting a bug to FreeBSD can be done using the Send PR[2] page. You should also search the FreeBSD mailing lists as other users may have already discovered the bug or have a work-around for your particular hardware. Below are some of the related mailing lists:

  • ACPI[3]: power management and ACPI development
  • Emulation[4]: place to discuss Linux, VirtualBox, Wine and Linux Flash plugin support
  • USB[6]: USB support and development
  • Xorg[7]: Xorg and video drivers and development

System Installation Bugs

Any bugs encountered during the installation of PC-BSD® should be reported to the Trac Database[8], with as much detail as possible, including:

  • PC-BSD® version and architecture
  • hardware information, disk and partition sizes, amount of RAM and CPU
  • description of any defaults that you changed using the installer's Customize button
  • attach a copy of your saved /tmp/pc-sysinstall.log; if you did not save it during the installation, a copy was saved for you to /root/pc-sysinstall.log

References


  1. https://trac.pcbsd.org/newticket?type=defect
  2. http://www.freebsd.org/send-pr.html
  3. http://lists.freebsd.org/mailman/listinfo/freebsd-acpi
  4. http://lists.freebsd.org/mailman/listinfo/freebsd-emulation
  5. http://lists.freebsd.org/mailman/listinfo/freebsd-multimedia
  6. http://lists.freebsd.org/mailman/listinfo/freebsd-usb
  7. http://lists.freebsd.org/mailman/listinfo/freebsd-x11
  8. http://trac.pcbsd.org/