Difference between revisions of "Finding Help/9.2"

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While professional PC-BSD support is available from [http://www.ixsystems.com/ iXsystems], most users turn to the Internet for help. We are doing our best to make PC-BSD as easy as possible for newcomers. Should you need help, there are plenty of ways to get in touch with the PC-BSD community.
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=== IRC Channel ===
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{{NavHeader|back=Accessibility|forward=PC-BSD® Forums}}</noinclude>
  
Like many open source projects, PC-BSD has an [http://en.wikipedia.org/wiki/Internet_Relay_Chat IRC channel] to connect supporters and users. To get connected, use the following information in your IRC client:
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While professional PC-BSD® support is available from {{citelink|url=http://www.ixsystems.com/support-center/ix/software/pc-bsd.html|txt=iXsystems}}, most users turn to the Internet for help. We are doing our best to make PC-BSD® as easy as possible for newcomers. Should you need help, there are plenty of ways to get in touch with the PC-BSD® community. This section discusses the following help resources:
  
'''Server name:''' irc.freenode.net
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* [[PC-BSD® Forums]]
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* [[IRC Channel]]
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* [[Mailing Lists]]
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* [[FreeBSD Handbook and FAQ]]
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* [[Social Media]]
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* [[Search and Portals]]
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* [[Other Resources]]
  
'''Channel name:''' #pcbsd
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As your teacher may have told you, "Do or Do Not, there is no try," or more likely, that "there is no such thing as a stupid question." However, there are better ways to ensure that you receive the response you seek and that it will be a productive exchange for all parties involved. The two articles below help to describe how and why it is important to follow certain protocols when requesting help:
  
Software Manager has a "Chat -IM" category where you can find PBIs for IRC clients. If unsure which IRC client to use, we suggest [http://www.kvirc.net/ KVirc] or [http://xchat.org/ XChat].
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* {{citelink|url=http://divajutta.com/doctormo/foo/ask-smart-questions.pdf|txt=Ask Smart Questions}}
  
IRC is a great way to chat with other users and get answers to your questions. A few things to keep in mind if you ask a question on IRC:
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* {{citelink|url=http://catb.org/~esr/faqs/smart-questions.html|txt=Smart Questions}}
  
* Most of the regular users are always logged in, even when they're away from their computer or are busy doing other computing tasks. If you don't get an answer right away, don't get mad, leave the channel and never come back again. Stick around for a while to see if anyone responds.
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* IRC users represent many different time zones. It is quite possible that it is late at night or very early in the morning for some users when you ask a question.
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* Don't post error messages in the channel as the IRC software will probably kick you out. Instead, use a pasting service such as [http://www.pastebin.com pastebin] and refer to the URL on channel.
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{{refheading}}
* Be polite and don't demand that others answer your question.
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[[category:Finding Help]]
* It is considered rude to DM (direct message) someone who does not know you. If noone answers your question, don't start DMing people you don't know.
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[[category:handbook]]
* The first time you join a channel, it is okay to say hi and introduce yourself.
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<languages/>
=== Mailing lists ===
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Mailing lists are a handy way to discuss problems, solutions, and requested features as they create a searchable archive of discussions. The PC-BSD Project offers the following [http://lists.pcbsd.org/mailman/listinfo mailing lists] to cover a wide variety of discussion topics:
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* [http://lists.pcbsd.org/mailman/listinfo/announce '''Announcements:'''] a read-only, low frequency list used by the PC-BSD team to make announcements to the community.
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* [http://lists.pcbsd.org/mailman/listinfo/commits '''Commits:'''] lists SVN commits as PC-BSD code is added or modified by developers.
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* [http://lists.pcbsd.org/mailman/listinfo/dev '''Dev:''']  for discussion related to PC-BSD technical development.
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* [http://lists.pcbsd.org/mailman/listinfo/docs '''Docs:'''] for communications between those involved, or interested in contributing to, the PC-BSD documentation effort.
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* [http://lists.pcbsd.org/mailman/listinfo/install-frontend '''Install-frontend:'''] for discussion related to the frontend to the pc-sysinstall utility.
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* [http://lists.pcbsd.org/mailman/listinfo/installer '''Installer:'''] for discussions about the backend to the pc-sysinstall utility.
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* [http://lists.pcbsd.org/mailman/listinfo/pbi-bugs '''PBI-bugs:'''] for users to report and discuss bugs found in PBI applications.
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*[http://lists.pcbsd.org/mailman/listinfo/pbi-dev '''PBI-dev:'''] for discussions between PBI developers and users concerning PBI construction and maintenance.
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* [http://lists.pcbsd.org/mailman/listinfo/pbibuild '''PBIbuild:'''] lists SVN commits as PBIs are added or modified by PBI developers.
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* [http://lists.pcbsd.org/mailman/listinfo/pcbsd-malaysia '''PCBSD-Malaysia:'''] general discussion list for Malaysian users in their native language.
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* [http://lists.pcbsd.org/mailman/listinfo/pcbsd-warden '''PCBSD-warden:'''] the place to discuss The Warden software for PC-BSD.
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* [http://lists.pcbsd.org/mailman/listinfo/public '''Public:'''] general public list for discussion not related to the other mailing lists.
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* [http://lists.pcbsd.org/mailman/listinfo/support '''Support:'''] if you have a problem, you should report your issue or error messages on this list.
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* [http://lists.pcbsd.org/mailman/listinfo/testing '''Testing:'''] for those wishing to participate in PC-BSD beta testing and feedback.
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* [http://lists.pcbsd.org/mailman/listinfo/trac-bugs '''Trac-bugs:'''] lists notifications about changes to PC-BSD bug reports in Trac database.
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* [http://lists.pcbsd.org/mailman/listinfo/translations '''Translations:'''] for those involved in translating for PC-BSD.
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Each mailing list includes a description of topics suitable for discussion on that list and indicates if it is read only or available for user discussion. Anyone can read the archives for a list. If you wish to send an email to a list, subscribe to it and confirm your subscription first.
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Apart from these official mailing lists, there's also a number of non-official mailing lists set up by PC-BSD users. Many of these lists are designed for discussion in other languages. A list of alternative PC-BSD mailing lists can be found [http://groups.google.com/groups/dir?lnk=srgmt&q=pc-bsd here].
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=== FreeBSD Handbook and FAQ ===
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PC-BSD has FreeBSD as it's underlying operating system, so everthing in the [http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/ FreeBSD Handbook] and [http://www.freebsd.org/doc/en/books/faq/ FreeBSD FAQ] applies to PC-BSD as well. Both are very comprehensive and cover nearly every task you can accomplish on a FreeBSD system. They are also an excellent resource for learning how things work "under the hood" of your PC-BSD system.
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=== Additional Resources ===
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PC-BSD is part of the BSD family of operating systems based on Unix, and is specifically based on FreeBSD. Since PC-BSD has a fully functional FreeBSD system included, most adjustments that you do for FreeBSD also work for PC-BSD. As a result, the majority of FreeBSD material will be useful for you as an advanced user. Here is a non-exhaustive list of other resources on FreeBSD:
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=== Forums ===
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* [http://forums.freebsd.org/ FreeBSD Forums]
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* [http://forums.bsdnexus.com/ BSD Nexus]
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* [http://www.bsdforen.de/index.php? BSD Foren (German)]
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* [http://www.bsdguru.org/dyskusja/viewforum.php?f=45 BSD Guru PC-BSD Forum (Polish)]
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* [http://groups.google.com/group/comp.unix.bsd.freebsd.misc Usenet channel - comp.unix.bsd.freebsd.misc]
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=== Social Media ===
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* [http://blog.pcbsd.org Official PC-BSD Blog]
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* [http://forums.freebsd.org/ Twitter]
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* [http://www.facebook.com/group.php?gid=4210443834 PC-BSD Facebook Group]
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* [http://www.linkedin.com/groups?mostPopular=&gid=1942544 PC-BSD LinkedIn Group]
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=== Search ===
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* [http://www.google.com/bsd Google BSD]
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* [http://dmoz.org/Computers/Software/Operating_Systems/Unix/BSD/ The OpenDirectory]
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* [http://freebsd.rambler.ru/ FreeBSD mail archives search]
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=== Portals ===
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* [http://www.freebsdnews.net/ FreeBSD News]
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* [http://bsdfreak.org/ BSDFreak]
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* [http://bsdnews.net/ BSD News Network]
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* [http://aboutbsd.net/ About BSD]
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* [http://www.bsdguides.org/guides/ BSD Guides]
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* [http://www.onlamp.com/bsd/ O'Reilly's BSD Devcenter]
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* [http://bsd.slashdot.org/ Slashdot BSD]
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* [http://distrowatch.com/ DistroWatch]
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* [http://linuxbsdos.com/ LinuxBSDos]
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=== Blogs ===
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* [http://www.freebsddiary.org/ The FreeBSD Diary]
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* [http://it.toolbox.com/blogs/bsd-guru A Year in the Life of a BSD Guru]
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* [http://www.bsdguru.org/ BSD Guru (Polish)]
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* [http://www.ilmubsd.com Ilmu BSD (Indonesian)]
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* [http://www.mfaridi.com/fa/ Mfaridi.com] (Farsi)
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=== Miscellaneous ===
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* [http://www.youtube.com/bsdconferences BSD Youtube channel]
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* [http://www.youtube.com/results?search_query=pc-bsd&aq=0 PC-BSD Youtube channel]
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* [http://www.google.com/search?q=pc-bsd&tbo=p&tbs=vid%3A1&source=vgc&aq=0&oq=PC-BSD PC-BSD Videos]
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* [http://www.bsdtalk.org BSD Talk]
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* [http://webbaverse.com/shows/the-bsd-show The BSD Show]
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* [http://www.bsdmag.org BSD Magazine]
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* [http://www.oreilly.com/catalog/bsdhks/ BSD Hacks (book)]
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* [http://www.freebsdmall.com/cgi-bin/fm/pcbsdguide.bn?id=SDPWaGcg&mv_pc=85 Definitive Guide to PC-BSD (book)]
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* [http://polishlinux.org/bsd/pc-bsd/ PC-BSD Section at Polish Linux (in English)]
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* [http://jakilinux.org/bsd/pc-bsd/ PC-BSD Section at Jaki Linux (Polish)]
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* [http://www.screamingelectron.org/forum/archive/index.php/f-15.html Screaming Electron's tutorials]
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* [http://flag.blackened.net/freebsd/ FreeBSD How-Tos for the Lazy and Hopeless]
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* [http://docs.kde.org/ KDE Documentation]
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Revision as of 01:16, 26 April 2013

(Sorry for the inconvenience)

While professional PC-BSD® support is available from iXsystems[1], most users turn to the Internet for help. We are doing our best to make PC-BSD® as easy as possible for newcomers. Should you need help, there are plenty of ways to get in touch with the PC-BSD® community. This section discusses the following help resources:

As your teacher may have told you, "Do or Do Not, there is no try," or more likely, that "there is no such thing as a stupid question." However, there are better ways to ensure that you receive the response you seek and that it will be a productive exchange for all parties involved. The two articles below help to describe how and why it is important to follow certain protocols when requesting help:


References


  1. http://www.ixsystems.com/support-center/ix/software/pc-bsd.html
  2. http://divajutta.com/doctormo/foo/ask-smart-questions.pdf
  3. http://catb.org/~esr/faqs/smart-questions.html
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