Difference between revisions of "Category:Troubleshooting"

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(→‎The Checklist)
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# Power/data is available from source  
 
# Power/data is available from source  
−
# Power cords are attached on both ends
+
# Power cord(s) is/are attached on both ends
−
# Data cables are attached on both ends
+
# Data cable(s) is/are attached on both ends
−
# Data cables are connected to the proper ports
+
# Data cable(s) is/are connected to the proper ports
−
# Cables are proper for situation
+
# Cable(s) is/are proper for situation
−
# Cables are clean and undamaged
+
# Cable(s) is/are clean and undamaged
−
# Power switches are in ''on'' position
+
# Power switch(es) is/are in ''on'' position
 
# There is a physical indication of ''on'' and/or ''ready'' state
 
# There is a physical indication of ''on'' and/or ''ready'' state
−
# Device is configured to accept connections, send/receive data
+
# Device(s) is/are configured to accept connections, send/receive data
−
# Device temperature is within its tolerances
+
# Device temperature/conditions is/are within its/their tolerances
 
# Plugs, ports, and/or mechanisms are clean and undamaged
 
# Plugs, ports, and/or mechanisms are clean and undamaged
−
# Media matches requirements of device
+
# Necessary media matches specifications of device
−
# Necessary materials are sufficient for task
+
# Necessary material(s) is/are sufficient for the task(s)
 
# Fuse or breaker has not been tripped/blown
 
# Fuse or breaker has not been tripped/blown
 
# There is no unusual visible, audible, or tactile noise/effect
 
# There is no unusual visible, audible, or tactile noise/effect
−
# Device(s) are capable of desired action
+
# Device(s) is/are capable of desired action
 +
# Devices and models are compatible
 +
# Components are properly seated and in optimal condition
 +
# Device location has not changed; device has not been moved to another PC
  
 
<!-- SOFTWARE column-->
 
<!-- SOFTWARE column-->
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# User has authority/access to perform action(s)
 
# User has authority/access to perform action(s)
 
# Internal device settings/BIOS optimal for situation
 
# Internal device settings/BIOS optimal for situation
−
# File/directory has proper permission settings
+
# File/directory has proper group and/or permission settings
 
# Firewall is set to permit service or port traffic
 
# Firewall is set to permit service or port traffic
 
# Service/daemon/software is enabled/running
 
# Service/daemon/software is enabled/running
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# Software/driver is capable of desired result
 
# Software/driver is capable of desired result
 
# Software works as expected in GUI, cli, or both
 
# Software works as expected in GUI, cli, or both
 +
# Device enumeration matches known hardware; ''/etc/fstab'' or other configuration file is accurate
 
|}
 
|}
  
−
== Specific Areas ==
+
== Specific Areas == <!-- Intended to list all specific locations where 'troubleshooting' is mentioned -->
−
 
+
Locations that ''troubleshooting'' is mentioned.
 +
* [[Advanced Installation Topics]]
 +
* [[Booting Into PC-BSD%C2%AE]]
 +
* [[Connect to a Wireless Network]]
 +
* [[Create a User Screen]]
 +
* [[Display]]
 
* [[Display#Troubleshooting]]
 
* [[Display#Troubleshooting]]
−
* [[System Manager#Generating a Diagnostic Report]]
+
* [[GDM Configuration]]
 +
* [[Installation Finished Screen]]
 
* [[Installation Troubleshooting]]
 
* [[Installation Troubleshooting]]
 +
* [[Language Screen]]
 +
* [[Life Preserver#Configuration Options]]
 +
* [[Logging In]]
 +
* [[Network Configuration]]
 
* [[Network Configuration#Troubleshooting Network Settings]]
 
* [[Network Configuration#Troubleshooting Network Settings]]
 +
* [[PBI Module Builder Guide]]
 +
* [[PC-BSD%C2%AE Forums]]
 +
* [[PC-BSD%C2%AE Live Mode]]
 +
* [[PC-BSD%C2%AE Users Handbook]]
 +
* [[Post Install Finished Screen]]
 +
* [[Post Installation Configuration and Installation Troubleshooting]]
 +
* [[Power Management]]
 +
* [[Printing]]
 
* [[Printing#Printer Troubleshooting]]
 
* [[Printing#Printer Troubleshooting]]
 +
* [[Remote Desktop]]
 +
* [[Set Root Password Screen]]
 +
* [[Sound Configuration]]
 +
* [[Starting the PC-BSD%C2%AE Installation]]
 +
* [[System Manager]]
 +
* [[System Manager#Generating a Diagnostic Report]]
 +
* [[Talk:Installation Troubleshooting]]
 +
* [[Talk:PC-BSD%C2%AE Users Handbook]]
 +
* [[Time Zone Selection Screen]]
 +
* [[Using VirtualBox]]
 
* [[Using VirtualBox#Troubleshooting VirtualBox]]
 
* [[Using VirtualBox#Troubleshooting VirtualBox]]
  

Latest revision as of 18:19, 12 January 2013

Return to Table of Contents
Troubleshooting

Contents


"You will not apply my precept," he said, shaking his head. "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth? We know that he did not come through the door, the window, or the chimney. We also know that he could not have been concealed in the room, as there is no concealment possible. When, then, did he come?"
--Sherlock Holmes in The Sign of the Four, ch. 6 (1890)

[edit] The Checklist

Just as Sherlock Holmes would investigate a crime, there is a bit of deductive reasoning involved in solving computer and software problems. Therefore, the first things to verify are usually the most obvious and may seem like a waste of time, but its essential to eliminate them before continuing. This generic checklist should help in your search for the truth and development of a solution to the problem.

Hardware Software
  1. Power/data is available from source
  2. Power cord(s) is/are attached on both ends
  3. Data cable(s) is/are attached on both ends
  4. Data cable(s) is/are connected to the proper ports
  5. Cable(s) is/are proper for situation
  6. Cable(s) is/are clean and undamaged
  7. Power switch(es) is/are in on position
  8. There is a physical indication of on and/or ready state
  9. Device(s) is/are configured to accept connections, send/receive data
  10. Device temperature/conditions is/are within its/their tolerances
  11. Plugs, ports, and/or mechanisms are clean and undamaged
  12. Necessary media matches specifications of device
  13. Necessary material(s) is/are sufficient for the task(s)
  14. Fuse or breaker has not been tripped/blown
  15. There is no unusual visible, audible, or tactile noise/effect
  16. Device(s) is/are capable of desired action
  17. Devices and models are compatible
  18. Components are properly seated and in optimal condition
  19. Device location has not changed; device has not been moved to another PC
  1. Download was complete and successful
  2. Checksum matches that provided by the download site
  3. Software/driver is installed/loaded
  4. Software/driver recognizes existence of device(s)
  5. User has authority/access to perform action(s)
  6. Internal device settings/BIOS optimal for situation
  7. File/directory has proper group and/or permission settings
  8. Firewall is set to permit service or port traffic
  9. Service/daemon/software is enabled/running
  10. Service/daemon/software is configured or initiated properly
  11. Software exists, is present, and is current
  12. Software is executed with necessary authority/access
  13. Software has not failed silently or thrown errors
  14. Dependencies are installed and proper version
  15. Configuration/data files are readable/writable
  16. Configuration file has no typo or format flaw
  17. Software/driver is capable of desired result
  18. Software works as expected in GUI, cli, or both
  19. Device enumeration matches known hardware; /etc/fstab or other configuration file is accurate

[edit] Specific Areas

Locations that troubleshooting is mentioned.

[edit] Additional Resources

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