Difference between revisions of "Category:Troubleshooting"

From PC-BSD Wiki
Jump to: navigation, search
(→‎The Checklist)
(→‎The Checklist)
Line 28: Line 28:
 
# Software/driver recognizes existence of device(s)
 
# Software/driver recognizes existence of device(s)
 
# User has authority/access to perform action(s)
 
# User has authority/access to perform action(s)
−
#
+
# Internal device settings/BIOS optimal for situation
 +
# File/directory has proper permission settings
 +
# Firewall is set to permit service or port traffic
 +
# Service/daemon/software is enabled/running
 +
# Service/daemon/software is configured or initiated properly
 +
# Software exists, is present, and is current
 +
# Software is executed with necessary authority/access
 +
# Software has not failed silently
 +
# Dependencies are installed and proper version
 +
# Configuration/data files are readable/writable
 
|}
 
|}
  

Revision as of 20:45, 22 August 2012

Return to Table of Contents
Troubleshooting

Contents


"You will not apply my precept," he said, shaking his head. "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth? We know that he did not come through the door, the window, or the chimney. We also know that he could not have been concealed in the room, as there is no concealment possible. When, then, did he come?"
--Sherlock Holmes in The Sign of the Four, ch. 6 (1890)

The Checklist

Just as Sherlock Holmes would investigate a crime, there is a bit of deductive reasoning involved in solving computer and software problems. Therefore, the first things to verify are usually the most obvious and may seem like a waste of time, but its essential to eliminate them before continuing. This generic checklist should help in your search for the truth and development of a solution to the problem.

Hardware Software
  1. Power/data is available from source
  2. Power cords are attached on both ends
  3. Data cables are attached on both ends
  4. Data cables are connected to the proper ports
  5. Power switches are in on position
  6. There is a physical indication of on and/or ready state
  7. Device is configured to accept connections, send/receive data
  1. Download was complete and successful
  2. Checksum matches that provided by the download site
  3. Software/driver is installed/loaded
  4. Software/driver recognizes existence of device(s)
  5. User has authority/access to perform action(s)
  6. Internal device settings/BIOS optimal for situation
  7. File/directory has proper permission settings
  8. Firewall is set to permit service or port traffic
  9. Service/daemon/software is enabled/running
  10. Service/daemon/software is configured or initiated properly
  11. Software exists, is present, and is current
  12. Software is executed with necessary authority/access
  13. Software has not failed silently
  14. Dependencies are installed and proper version
  15. Configuration/data files are readable/writable

Specific Areas

Additional Resources

Retrieved from ‘http://wiki.pcbsd.org/index.php?title=Category:Troubleshooting&oldid=16010’